Problems with a Vantage purchase

There are several ways to purchase access to Vantage. If you have problems making your purchase through Sage, including after your Grace Period has ended, contact:

Sage Customer Service

Phone: 1-800-818-7243 press 1
Email: orders@sagepub.com

Requesting a refund for a Vantage purchase

To begin your request for a refund for a Vantage purchase, review where you made your purchase. If you made your purchase directly from the Sage website at vantage.sagepub.com, review the information below to request a refund.

•  If you purchased Vantage elsewhere, such as your institution's bookstore, VitalSource, or RedShelf, visit that partner to learn about their refund request process.

Requesting a Vantage refund when you made your purchase directly from Sage

Sage's Vantage refund policy is as follows:

1.  Full refunds of the original purchase price of a Sage Vantage product or subscription may be granted by Sage to the person or entity who originally made the purchase.

2.  A refund must be requested within fourteen (14) days of purchase date by emailing info@sagepub.com or calling 800-818-7243 and pressing 1, Monday to Friday from 8am-5pm PT, 11am-8pm ET.

3.  Please provide the following required information so we can initiate the cancellation efficiently:

•  Name
•  Mailing Address
•  Email Address
•  Order number from web order confirmation (ORD-XXXXXXX-XXXXXX)
•  ISBN (if unknown, product title)

Note: Your refund will be issued via the method in which you originally submitted payment.