Question
What do I do to resolve the Moodle error "Exception - OpenSSL error: error:0909006C:PEM routines:get_name:no start line"?
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Solution
When
testing the tool configuration in Moodle, you may see this error:
Exception
- OpenSSL error: error:0909006C:PEM routines:get_name:no start line

Here are
some steps to get around this error.
1. If you are using Chrome, try Firefox instead.
Moodle often works better with Firefox than Chrome, so switching the browser
may remove the issue.
2. If you are pasting a Public Key into
the tool configuration (instead of using a Keyset URL), set the Public Key Type
dropdown to RSA Key. Also make sure to include the -----BEGIN PUBLIC KEY-----
and -----END PUBLIC KEY----- comments when you paste the key.

If you still
have trouble testing the tool, reach out to your Sage Technical Implementation
Specialist at lmssupport@sagepub.com for assistance.
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