Question
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When I try to deep link content in vantage, Blackboard gives me an error "Failed to get key with kid" followed by a string of letters and numbers. How can I get around this error to link vantage content? |
Sometimes Blackboard may show an error when you attempt to open the vantage content picker. The message says "Oops, something went wrong. The LTI tool isn't responding properly. Please contact your administrator for help. Failed to get key with kid…" This is a Blackboard issue rather than a problem with vantage.
Before contacting your Blackboard administrator, there are a couple of things you can try to reach the vantage content picker.
1. Try another browser. For example, if you are using Chrome, then try Firefox.
2. Flush your browser cache and try again. Follow these instructions to clear your cache. |
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