Solution Detail

Question

How do I clear my browser's cache?

Answer

Browsers store information about the sites you visit in cache. Over time, the stored data can cause sites to load slowly, display content incorrectly, or create login issues. Clearing your browser's cache can fix many of these issues.

Choose your browser:

· Chrome

· Firefox

· Edge

· Safari

Chrome

1. In Chrome, open the Customize and control Google Chrome menu.

The "Customize and control Google Chrome" menu is at the top right of the browser.

2. Click More tools in the list of options.

In the menu, click More tools."

3. Click Clear browsing data.

Clicking "More tools" opens a submenu. Click "Clear browsing data."

4. In the "Clear browsing data" window, choose a time range from the dropdown menu. It's recommended that you choose a time range of at least 24 hours.

5. Choose the data that you would like to clear. Tick the boxes for Cookies and other site data and Cached images and files. You can uncheck Browsing history if you wish.

After choosing the time range, make sure the checkboxes for "Cookies and other site data" and "Cached images and files" are ticked. Click the "Clear Data" button.

6. Click Clear data to empty your cache. Depending how much data is stored in your cache, this process could take several seconds. Once complete, the "Clear browsing data" window will automatically close. You can close the Settings tab.

Firefox

1. In Firefox, open the browser Menu.

2. Click Options.

When the menu opens, choose "Options."

3. In the left navigation, click Privacy & Security.

In the left navigation, choose "Privacy & Security."

4. Scroll down to the "Cookies and Site Data" section. Click Clear Data.

In the "Cookies and Site Data" section, click "Clear Data."

5. In the "Clear Data" window, it's recommended to leave both boxes checked. Click Clear.

In the "Clear Data" window, make sure the checkboxes for "Cookies and Site Data" and "Cached Web Content" are ticked. Click the "Clear" button.

6. A window will pop-up warning you that you are about to clear the data and may get signed out of websites. Click Clear Now to proceed. Depending how much data is stored in your cache, this process could take several seconds. Once complete, the "Clear Data" window will automatically close. You can close the Options tab.

In the pop-up warning window, click "Clear Now."

Edge

1. In Edge, open the Settings and more menu.

The "Settings and more" menu is at the top right of the browser.

2. Click Settings in the list of options.

In the menu, click "Settings."

3. In the left navigation, click Privacy, search, and services.

In the Settings menu, click "Privacy, search, and services."

4. Scroll down to the "Clear browsing data" section. Click Choose what to clear.

Under the "Clear browsing data section," click "Choose what to clear."

5. In the "Clear browsing data" window, choose a time range from the dropdown menu. It's recommended that you choose a time range of at least 24 hours.

6. Choose the data that you would like to clear. Tick the boxes for Cookies and other site data and Cached images and files. You can uncheck Browsing history and Download history if you wish.

After choosing a time range, make sure the checkboxes for "Cookies and other site data" and "Cached images and files" are ticked. Click the "Clear Now" button.

7. Click Clear now to empty your cache. Depending how much data is stored in your cache, this process could take several seconds. Once complete, the "Clear browsing data" window will automatically close. You can close the Settings tab.

Safari

1. In Safari, click Safari in the menu bar then choose Clear History.

In Safari, click "Safari" in the menu bar then choose "Clear History."

2. In the "Clear" dropdown, choose a time range. It's recommended that you choose a time range of at least "today." Once you set the time range, click Clear History.

In the Clear dropdown, choose today, today and yesterday, or all history. Click the "Clear History" button.